Director of Data & Performance

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• Location 215 S. Dr. Martin Luther King, Jr. Blvd,Suite 200,South Bend, IN, ,United States
• Base Pay $90,000.00 / Year
• Employee Type Full Time/Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Description

The Director of Data & Performance serves as the City’s leader for data-informed decision-making, organizational performance, analytics, and data strategy. The Director leads the Data & Performance division, including the City’s GIS and Business Analytics teams, and manages a citywide portfolio that connects performance management, data governance, program and policy evaluation, process improvement, and emerging technology. Working closely with executive leadership, department directors, and partners across the City, the Director translates complex information into action, helps shape priorities and investments, and builds the systems, practices, and capabilities that improve City operations and outcomes for residents.

You’re the right fit for the position if:

• You translate complex problems and information into practical, actionable strategies.
• You move comfortably between executive conversations, operational details, and technical discussions.
• You build trust, bring people together, and influence across teams even when you do not have direct authority.
• You balance strategic thinking with practical execution and can lead through ambiguity and change.
• You are energized by helping others use data, technology, and continuous improvement to deliver better results.

The position reports to the Chief Innovation Officer and is part of the Department of Innovation & Technology. I&T is a nationally recognized government technology and innovation team working at the intersection of digital transformation, analytics, resident experience, and organizational performance. Team members partner directly with City leaders and departments to solve meaningful community challenges, modernize services, and improve quality of life for South Bend residents.

Candidates who thrive in the Department bring curiosity, sound judgment, a customer-service mindset, and a commitment to learning. Learn more about the Department here:  .

Applicable

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected:

• Lead, manage, and develop the Data & Performance division, including the Business Analytics and GIS teams.
• Lead the City’s data and performance portfolio, aligning analytics, GIS, data governance, and emerging technologies with organizational priorities.
• Advise executive leadership and department leaders by translating data, research, and operational insights into clear recommendations, priorities, and investment decisions.
• Lead the City’s performance management program and strengthen how department leadership set goals, measure progress, evaluate results, and act on findings.
• Partner across departments to evaluate City operations, programs, services, and policies and identify opportunities for actionable improvement.
• Establish and maintain standards for data governance, quality, integrity, access, documentation, privacy, and responsible use.
• Guide the discovery and selection of technology platforms, analytics tools, automation, and artificial intelligence capabilities that improve City operations and resident services.
• Facilitate organizational change using human-centered design, service design, process improvement, and continuous improvement methods.
• Manage a portfolio of complex, cross-functional initiatives; set priorities, allocate team capacity, monitor risks and outcomes, and communicate progress to stakeholders.
• Build…