IT User Support Specialist, Sunapsis, Office of International Services

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Learn how OVPIA provides leadership and support for IU's international efforts.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredible international population at IU.

Read more about the Office of International Services.

This position provides technical support to IU and client institutions for the sunapsis software. Sunapsis is an IU developed application used system-wide at IU and is also being licensed by 120 plus other institutions of higher education.

• Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
• Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
• Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
• Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
• Communicates effectively with clients in resolving escalated issues.
• May provide informal and formal training to faculty staff and students on information technology.
• Adheres to documentation standards (issues, resolutions, updates/changes).

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree (preferably in computer science or related field.)

• Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience..
• Experience working in a Higher Education setting.
• Experience with United States (U.S,) Immigration regulations.

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Friendly and service-oriented.
• Excellent organizational skills.
• Sound understanding of network fundamentals, and understanding and application of existing industry best practices.
• Knowledge and skill in recent Microsoft Office suite.
• Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients.

• Ability to read and write basic…