IT Support Technician

Department
:
Information Technology,
Type: Full Time

• Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users.
• Interact with numerous computer platforms in a multi-layered server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on the use of hardware and software
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
• Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise
• Works with procurement staff to purchase hardware, software, and computer supplies.
• Assesses functional needs to determine specifications for purchases.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation.
• Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems.
• All other duties as assigned

• Associate’s Degree, technical certificate, or equivalent experience
• 2 - 4 years of related work experience
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Proficient with:
  Microsoft XP Professional/Windows 7 Professional; MS Office Applications;
  Adobe, MS Exchange 2007
• Solid understanding of desktop hardware
• Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors
• Excellent customer service, interpersonal skills, and ability to deal effectively with clients
• Oral and written communication skills
• Problem analysis and solving
• Attention to detail
• Able to work with minimal supervision and within a team-oriented environment
• Able to multitask
• Stress tolerance

This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity. Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment