Padua Program Manager

To lead the Padua team by providing the case management team with resources, guidance, and support needed to foster strong client engagement and drive successful participant outcomes. Padua is a client-driven, research-backed approach to ending poverty through transformational interactions that encourage clients to create their bigger, brighter future. This position reports to the Nurse Family Partnership Administrator, who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of:
Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

• Maintain a thorough understanding of the Padua model and its components and ensure accountability within the team.
• Meet regularly with the Padua case management team to ensure they have the support and information necessary to succeed.
• Develop and implement a problem-solving framework to address staff and client needs while creating actionable plans to support client progress.
• Identify training and tool needs of the team and conduct Skills & Techniques for teams twice per month.
• Oversee hiring and onboarding of new team members.
• Draw on internal and external partnerships to provide the resources needed by the team and clients.
• Build strong collaborative relationships with program managers and promote cross-functional teamwork across Goodwill Michiana programs, avoiding siloed operations.
• Develop and implement strategies and processes to achieve long-term program goals and “big picture” planning objectives.
• Ensure effective systems are in place to maintain client capacity targets and program performance standards.
• Monitor and manage spending practices to keep the program within established budget parameters.
• Provide timely and accurate information to the Padua National Office as needed and requested.
• Other duties as assigned by the supervisor.

• Master’s degree in clinical social work, counseling, or a closely related field.
• Minimum of two years of experience in program management, preferably in social services or community-based programs.
• Bilingual in Spanish is a plus.
• Familiarity with Salesforce or similar case management systems is a plus.
• Strong communication skills with the ability to collaborate effectively with team members, peers, supervisors, and organizational leadership.
• Problem‑solving mindset with the ability to leverage available resources to address challenges.
• Ability to read, analyze, and interpret complex documents.
• Present information clearly in one‑on‑one or small group settings.
• Able to solve practical problems and adapt to situations with limited standardization; interpret instructions presented in written, oral, diagram, or schedule form.
• Professional representation of the organization in all community interactions.
• Adherence to all organizational policies and procedures.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver’s license, and provide proof of insurance to travel to different job sites.

Compensation: $65,000 per year