Service Manager

Service Manager

Join to apply for the Service Manager role at Koorsen Fire and Security in South Bend, IN.

Competitive pay range: $65,000 – $75,000 per year based on skills and experience. Additional benefits include a full health package, annual bonus program, life insurance, parking, 401(k), paid holidays, generous PTO, tuition reimbursement, continuous learning offerings, career growth opportunities, and more.

• Provide daily operational support for the department.
• Supervise and track day-to-day activities of the department.
• Review completed technician paperwork for accuracy and process following workflow guidelines.
• Ensure staff are up-to-date on safety, vendor, and required training and licensing.
• Manage time & attendance, paid time off, and payroll.
• Coordinate staffing to cover assignments as needed, including on-call list, if required.
• Develop your team and serve as a motivator and coach for each member.
• Provide performance feedback timely using the company-approved platform.
• Assist leadership with recruiting, interviewing, and onboarding new department staff.
• Open willingness to continual learning.
• Interact with customers, vendors, and co-workers in a professional manner.
• Demonstrate an understanding of and follow all safety regulations and practices.
• Follow all Koorsen policies, procedures, and core values.
• Any other duties deemed appropriate by management.

• 1–3+ years of previous technician or operations experience in Fire Life Safety.
• Relevant low-voltage electrical and mechanical experience.
• Leadership skills: management experience.
• Must be organized and able to exercise effective time management skills to prioritize workload.
• Must be able to source, understand, and interpret industry codes and standards.
• Strong written and verbal communication skills.
• Proficiency working in Microsoft Suite;
  Outlook, Word, Excel.
• Must be able to meet state licensing requirements and vendor certifications.
• Pass drug and background screenings.
• Valid driver’s license.

• Able to safely and effectively use general hand and power tools.
• Lift and carry a minimum of 50 lbs.; push and pull greater than 50 lbs.
• Climb a ladder reaching a height of at least 12 feet and operate a man lift that may reach heights exceeding 40 feet to perform services.
• Exposure to outside weather conditions, temperature changes, and loud noises.
• Work in confined space environments.
• While performing the duties of this job, the employee is required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• New hires must complete the I-9 Verification form within 3 days of hire.
• All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles.
• A urinalysis test is required if this application results in an offer of employment.

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