Supv Clinical; BMG

Reports to the Practice Manager of the respective site within BMG. In collaboration with the Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Responds to daily operational issues when the Practice Manager is absent or unavailable.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the nursing, radiology and laboratory areas.
• Supervising the nursing care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff.
• Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions.
• Assisting the Practice Manager with interviewing prospective new employees; also providing a comprehensive orientation for new employees.
• In collaboration with the Practice Manager, developing training and education for the staff; also utilizing other sources.
• Maintaining smooth daily operations in the nursing care unit, lab area and radiology department; also maintaining excellent public relations.
• Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
• Hiring/selection and (if necessary) termination of employees, under the supervision of the Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed.

• Assisting with the development of fee schedules.
• Participating in the budget process with the Practice Manager; also assisting with the effective management/control of expenses.
• Assisting with decisions on selecting vendors and purchasing supplies/equipment.
• Reviewing charge posting and coding for accuracy.
• Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
• Supervising the daily deposits in order to ensure accuracy and timeliness.
• Working closely with the Practice Manager on the accounts payable processes.
• Handling all mail and correspondence.
• Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds).
• Assisting in monitoring the telephone system.
• Ordering, tracking and maintaining an inventory of supplies.

• Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
• Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly effective manner.
• Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary.
• Keeping the Director/Practice Manager apprised of all issues which have the potential for a disruption of service.
• Working collaboratively with the Director/Practice Manager to address Physician issues.
• Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from…