Drive Thru Ambassador - Western Ave

Job Objective

To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually. It also embodies Goodwill’s Mission: “Empower people to achieve their most abundant life” and upholds the Company Core Values of Relentless Pursuit of Excellence, Customer‑First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

• Greet donors warmly, assist with unloading donations, and express appreciation to create a positive experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, proper categorization, and readiness for resale.
• Follow all safety protocols to maintain a secure work environment, handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and professional appearance.
• Accurately document donation intake, maintain records, and report discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented environment.
• Other duties as assigned by supervisor.

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach, push, pull, crouch, kneel, and lift up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Non‑profit Organization Management