Retail Service Specialist

Overview

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store‑to‑store transfers, and DC add orders promptly; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise appropriately.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, obtain approval for changes or deviations, and clock in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• Perform all other duties as assigned.

• Required: Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/well‑being programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option, and provide your requested accommodation and position details.

Entry level

Full-time

Other

Retail