Security Dispatch Supervisor

• On-site
• Security
• Full-Time
• Requisition #: SECUR
  004887

SUMMARY:

Responsible for the effective functioning of the Security Dispatch Centers in accordance with established policies, procedures, and controls. Responsible for maintaining close, continuous surveillance of all assigned non-gaming areas and the entire property, in order to protect life and property at the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervise the daily activities of the Security Dispatch 2 team, ensuring that all tasks and incidents are handled efficiently and effectively.
• Monitor the performance of the Security Dispatch 2 team, providing regular feedback, guidance, and coaching to promote professional development and growth
• Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees, as needed.
• Maintain security-related documentation, including incident reports, logs, and records, ensuring that all required information is accurate, complete, and up-to-date.
• Ensure that all security personnel receive the necessary training, resources, and support to carry out their duties effectively.
• Acts as a back-up to Security Dispatcher 2 on assigned shift, and assumes their duties when necessary.
• Respond to security incidents, ensuring that appropriate actions are taken to protect guests, employees, and property.
• Coordinate with other departments, law enforcement, and regulatory agencies as necessary to address security-related issues and concerns.
• Directs the flow of security reports/information to the appropriate areas while maintaining the highest level of confidentiality according to established protocols, policies, and procedures.
• Assigns Security Officers as needed to detail and requests for personnel from other departments as well as responding to outside agencies as needed.
• Notifies Shift Manager/ Assistant Shift Manager/Floor Supervisor of any pertinent conditions as needed and as directed.
• Promotes positive guest and employee relations through prompt, courteous and efficient service.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Acts as a representative of the property, in meeting with guests, employees and witnesses, to investigate security-related incidents.
• Maintains knowledge of all department Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, as well as standard operating procedures of Local Law Enforcement and Emergency Medical Services as applies to the Casino and its attendant properties.
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development. Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Assists in the direct supervision of all Security Dispatcher 2 staff.

QUALIFICATION REQUIREMENTS:

Two (2) or more year of experience in security or law enforcement or…