Field Operations Technician

Overview

You are a skilled Field Operations Technician with over five years of experience in telecommunications, performing restoration activities, preventative maintenance, and installation. You focus on building trust with clients and delivering a best-in-class customer service approach. You will perform installation, repair, configuration and testing of moves, adds, changes and disconnects (MACD) on Nokia, Infinera, and Ciena equipment, and support customer optical, electrical, voice and data services.

You will test circuits using optical time domain reflectometers (OTDR).

As a Field Technician you will be part of a dynamic, customer-focused culture that provides the opportunity to work in a self-managed environment, performing installations and repairs of telecommunications services.

Apply today to join the Ledcor Technical Services team!

• Provide an elite customer service experience to all customers.
• De-escalate customer concerns in a professional manner.
• Work on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions.
• Identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, and install data circuits for internet connections.
• Maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment.

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, “can-do” attitude and customer-focused approach to handle challenging situations with integrity, empathy, and sincerity.
• A degree or diploma from a technical college is preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.

• On-call evening and weekend work required.
• Will be expected to travel with a company-provided vehicle.
• Physical requirements include sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces (attics, crawl spaces), and in all types of weather conditions that are deemed safe.

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a leader in telecommunications network construction, maintenance, and service installation and repair. Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Ledcor is an equal-opportunity employer. All qualified individuals are encouraged to apply regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other characteristic. Our True Blue team includes individuals from diverse backgrounds who contribute varied perspectives and experiences. For information about Ledcor’s Inclusion and Diversity initiatives, please visit our Inclusion and Diversity page.

Adjustments will be provided in all parts of our hiring process. Applicants should submit any needs in advance by contacting us via email.

All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E-Verify to confirm work authorization. E-Verify is a registered trademark of the U.S. Department of Homeland Security. Link to: https://(Use the "Apply for this Job" box below).-verify