Installation Tech IV

The Installation Technician is responsible for structured cabling, installation of total integrated voice and data systems, networks, and wireless. This is meant to be a guide; duties may vary depending on management.

• Proficient in structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless.
• Completes additions, removals, changes, upgrades and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Performs installation and maintenance of equipment and central office equipment, including iron work, AC, transport equipment, and all infrastructures. Occasionally performs outside plant installation.
• Manages inventory of assigned tools.
• Ensures that all assigned tools are current on calibration.
• Submits ECR or Red Line for any change that would alter the work items, assignments, and/or specifications.
• Proficient in writing and presenting a method of procedure for customer approval.
• Stages equipment and inventories material for accuracy.
• Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety.
• Ensures accuracy in the installation of all types of equipment installed.
• Performs tests for completeness of wiring to ensure proper installation.
• Coordinates timely power-down procedures with the customer within the maintenance window.
• Ensures final paperwork is accurate and turned over to the customer in a timely manner.
• Responsible for the start and completion of each project, ensuring quality, on-time delivery, and profitability.
• Completes quality assurance procedures and checks the final products for errors.
• Ensures the safety, quality, and efficiencies of the crew.
• Interfaces with customer contacts on projects and work orders.
• Interfaces with end users and coordinates with other vendors as required by the customer.
• Provides technical support for customer contacts and technicians on request.
• Attends project planning and progress meetings with or without the customer contacts assigned.
• Understands, adheres to, and promotes Environmental Health & Safety standards.
• Other duties as required.

• High school diploma or GED required.
• Vocational/Technical Business School desired.
• Minimum of 6 years telecommunication training and/or experience.
• Must have demonstrated proficiency and profitability at the Technician III level.
• Must have exceptional ability in telephony outside the general parameters of installation and technical expertise.
• Ability to think critically and solve problems.
• Must be able to handle confidential/sensitive information with discretion and good judgment.
• Must be mechanically inclined and have a strong mechanical aptitude.
• Must have intermediate Microsoft Office skills (Word, Excel, Outlook).
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged standing
• Climbing of stairs, ladders, and/or scaffolds
• Carrying of loads up and down stairs, reaching and/or grasping
• Stooping, kneeling, walking, bending, crawling, and crouching
• Carrying, pushing and/or pulling
• Finger and wrist dexterity and hand/eye coordination
• Heavy physical effort (usually lifting/moving up to 70 pounds)
• Ability to effectively communicate with employees, management, and peers

The work environment characteristics described here are representative of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to noisy or dusty conditions
• Exposure to chemicals and solvents
• Exposure to mechanical, electrical, and/or other hazards
• Must be able to travel up to 50% (most travel is planned well in advance)
• The position requires working independently, as well as part of a team
• This position requires verbal and face-to-face contact with others daily
• Frequent use of a computer is necessary
• This position requires use of all general office equipment