Tailor Alterations​/Seamstress

Description

Joe Z Tailoring at Ziker Cleaners | South Bend, IN

Are you passionate about garment alterations, craftsmanship, and exceptional customer service? Joe Z Tailoring at Ziker Cleaners is seeking a talented Full-Time Tailor/Seamstress to join our team.

In this role, you'll help customers look and feel their best by providing expert alterations, fittings, and repairs. We're looking for someone who takes pride in their work, values attention to detail, and enjoys building genuine relationships with customers and coworkers. If you're seeking a positive workplace culture where your skills are appreciated and your craftsmanship makes a difference every day, we'd love to meet you.

• Perform high-quality alterations and repairs on a variety of garments, including:
  • Pants
  • Shirts
  • Dresses
  • Jackets
  • Formal wear
  • Casual wear
• Work with a variety of fabrics and materials while maintaining company quality standards.
• Inspect completed garments to ensure accuracy, fit, and workmanship before customer pickup.
• Demonstrate strong knowledge of sewing techniques, garment construction, and alteration methods.

• Conduct fittings and measurements for scheduled and walk-in customers.
• Create a welcoming, professional, and comfortable experience for every customer.
• Recommend alteration solutions and collaborate with customers to achieve the perfect fit.
• Accurately take measurements and communicate tailoring recommendations.

• Manage a personal fitting and production schedule.
• Ensure alterations are completed ahead of customer promise dates whenever possible.
• Maintain organized records and track garment progress using company scheduling tools.
• Meet established productivity and quality expectations.

• Greet customers warmly and provide exceptional service throughout their visit.
• Communicate pricing, timelines, and completion dates clearly.
• Answer questions and address concerns with professionalism and confidence.
• Build long-term customer relationships through outstanding service.

• Maintain sewing supplies and notify management when inventory needs replenishing.
• Perform routine equipment checks and report maintenance concerns promptly.
• Keep workstations clean, organized, and safe.

• Stay current on fashion trends, garment fit standards, and alteration techniques.
• Continue learning and improving tailoring skills and industry knowledge.
• Utilize company point-of-sale and scheduling software effectively.

• 2+ years of sewing, tailoring, alteration, or garment repair experience.
• Experience working in a tailoring shop, dry cleaner, apparel retailer, bridal shop, or specialty clothing environment preferred.

• Strong attention to detail
• Excellent customer service skills
• Organization and time management
• Problem-solving ability
• Adaptability and flexibility
• Ability to remain composed in a fast-paced environment
• Positive, team-oriented attitude
• Sales and relationship-building mindset

• Manual dexterity for sewing, fitting, alterations, and repairs.
• Ability to stand, sit, bend, stoop, kneel, twist, and move throughout the workday.
• Ability to lift and carry up to 20 pounds.

Full-Time | 30-40 Hours Per Week

Hours:

• Monday-Friday
• 10:00 AM - 6:00 PM

Occasional overtime may be required during peak seasons and will be communicated in advance.

Dress Code

• Company-provided branded shirts and jackets
• Professional pants, shorts, or skirts (employee-provided; no jeans)
• Closed-toe shoes required
• Company nametag
• No non-company outerwear, hats, or sweatshirts during work hours

Ziker Cleaners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.