Career Coach​/Case Manager

South Bend, United States | Posted on 12/30/2025

Job Title:
Career Coach/Case Manager

Location:

St Joseph County, South Bend, Indiana 46628

• Manages a caseload of participants and provideswork readinesscounseling and mentoring
• Assesses participant competencies, work history, educational attainment,skillsand abilities;identifieschallenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks andmaintainsemployment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning withreferraland continuing through retention and advancement efforts
• Prepares, organizes, andmaintainsaccurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and to employment services, as well as job‑specific information; provide case management to customers at the appropriate level

• Associate’sdegreefrom an accredited university or college,or12months ofrelated work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’experience in workforce development or related programs preferred

Travel requirements:
Frequent Local Travel