Retail Assistant Store Manager

Position

Retail Assistant Store Manager

We are seeking a Retail Assistant Store Manager to join our team. Compensation ranges from $13.50 to $18.50 per hour
. We offer a commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $4.05 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Consistent store hours: most stores open 9:00 AM–6:00 PM; many stores closed on Sundays.
• Earned Wage Access program available after the second day of employment (withdraw up to 50% of wages earned, up to seven times per payroll cycle).
• Ability to earn unlimited commission above base rate.
• Vacation: one week after six months; additional week after one year; two weeks on each anniversary thereafter. 120 hours after five years.
• Sick/PERSONAL: 8 hours after six months; 16 hours each anniversary thereafter (8–16 hours may vary by state/local requirements); 24 hours after five years.
• Employee discounts from first day of active employment.
• Tuition reimbursement up to $2,000 per year through First Cash Education (full-time employees meeting program requirements).
• Access to over 10,000 discounts via First Cash Perks.
• Auto-enrollment in First Cash 401(k) after six months of employment.
• Access to First Cash Pet Insurance program.

Position Summary

Assistant Store Manager with a minimum of six (6+) months of management or 3rd key experience. Responsible for day-to-day store operations, promoting a positive environment, partnering with the Store Manager to lead and develop staff, recruit and retain talent, maximize financial goals, and manage customer relations and satisfaction. This role helps set a customer-centric tone and may require analyzing store financial statements to meet goals.

Must support asset protection, promote the business, and target new customer acquisitions. Employees work with a variety of jewelry, general merchandise, tools, electronics, and firearms in FFL locations.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay depends on location, qualifications, and experience.

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and ensure asset protection procedures are followed.
• Maintain asset protection through inventory control and safety procedures.
• Administer store processes including inventory, loan management, merchandising, store presentation, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and self-development training as requested.
• Communicate clearly with employees to align with store mission and profit objectives.
• Stay up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting, in accordance with applicable laws.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers in exterior areas or retrieve products stored outside.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours per week; hours are not guaranteed.
• Computer literate; able to operate POS systems and common…