Community Associate, Customer Service​/HelpDesk

4301 Route 1
Suite 220
08852 Monmouth Junction, New Jersey

At IWG, we are leading the way in providing flexible workspace solutions across more than 120 countries worldwide. Join us to help bring more freedom to people and businesses while growing your career path.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a vibrant community within your center while handling all administrative and support needs. Your goal is to enable customers to focus on running their businesses.

You arrive a few minutes before the center opens to ensure everything is ready and that nothing has been missed by cleaners.

Throughout the day you assist customers: changing Wi‑Fi codes, tracking packages, directing meeting room locations, and setting up projectors. You also manage invoices and service tickets through our portal.

You take coffee breaks and handle mail while continuing to attend to customer requests. In the afternoon you help with printing, invoicing, and temperature or other facility issues.

You collaborate with the Community Manager on networking events, creating e‑invites, printing posters, and inviting prospects to join the IWG community.

At the close of the day you manage group wrap‑ups, suggest nearby restaurants, and tidy the space before heading home.

• A good communicator who can build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

• Work life balance (no standard nights or weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to PTO accrual)
• Competitive 401(k) program with a company match
• Affordable and comprehensive health care for all full‑time team members (with some plan options for part‑timers)
• A quarterly bonus plan program, plus an hourly rate of $19.21
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.