Call Center Customer Service Coordinator

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Join to apply for the Call Center Customer Service Coordinator role at Raymour & Flanigan Furniture and Mattresses

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At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Call Center Customer Service Coordinator

Schedule needed: 40 hours per week Monday-Saturday; rotating days off Saturday or Monday

• Coordinate & communicate with repair technician.
• Handle escalated customer issues.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and therepair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Interpersonal skills
• Ability to work independently
• Ability to multi-task and resolve customer issues
• Enhanced customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

• Seniority level
  
  Entry level

• Employment type
  
  Other

• Job function Other
• Industries Retail

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