Customer Service Representative

Base Pay Range

$22.00/hr - $22.00/hr

Are you a skilled CSR located near Princeton, NJ? Do you have excellent written and verbal communication?

Apply today to join a team where your growth, well‑being, and success are our top priority!

• $22 per hour pay rate
• Full Time
• Contract
• Hybrid in Princeton, NJ (onsite mandatory on Wednesday)

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

• Highly proficient in English for both written and verbal communication within a corporate environment
• Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
• Ability to maintain a positive attitude in an often busy and stressful environment
• Ability to understand new technical systems and applications quickly
• Attention to detail and the ability to multitask, prioritize, and meet deadlines
• Positive outlook on change and flexible approach to team‑based work environment and structure
• Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries

• Salesforce experience is a plus
• Desire to grow within the company
• College degree desired
• Previous research experience desired

• Provide high‑level telephone, email, and web chat support for the suite of PIB products, including Factiva, Risk and Compliance, and Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional‑level support to retain customers and increase customer loyalty.
• Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution.
• Ensure all key performance indicators and service levels are met.
• Actively seek out opportunities for self‑improvement, and participate in new product and procedural training.
• Work with other departments to ensure escalated issues are handled efficiently and correctly.

• Entry level

• Part‑time

• Other

• Software Development

#CSPRO 1032630
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