Coordinator - Import​/Export

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The Import Export Team plays a crucial role in ensuring our merchandise and non‑merchandise arrive safely and efficiently while adhering to all federal regulations of import/export. Our goal is to deliver our merchandise to the Distribution Center as timely as possible in partnership with external and internal clients. Our team is diverse in knowledge, skills and policies in order to support the ever‑growing business.

As an Import/Export Coordinator, you play an integral role in ensuring day‑to‑day compliance with all United States import and export laws and regulations. In this role, you support and facilitate shipments to and from the United States, ensuring accuracy and efficiency at every step. You are responsible for delivering superior customer service to both internal and external clients while demonstrating a strong commitment to Hermès culture, policies, and procedures.

After the sale, you create the required documentation and coordinate shipments with HOP Freight Forwarders. You log and maintain records of all import/export shipments and related documentation in shared files to enable effective tracking and tracing. While your primary focus will be within one division, you will also cross‑train and provide assistance to other divisions as needed, contributing to a collaborative and well‑rounded team environment.

This position is based onsite in our Dayton, NJ Distribution & Service Center.

• Responsible for preparation of required export shipment documentation for all outbound After Sales shipments
• Works closely with the Customer Service Department to facilitate the After Sales process and maintain appropriate time frames
• Coordinate After Sales shipments with Freight Forwarders and Couriers to ensure compliance with US Customs regulations
• Process CITES and Fish & Wildlife shipments
• Locate and provide required Fish & Wildlife documentation to Freight Forwarders for all Fish & Wildlife shipments to include After Sales and exceptional international shipping
• Provide completed CITES documentation to the Transportation Department in France for submissions to the French Ministry
• Provide timely status updates for all shipments and report any and all issues which could impact delivery
• File entry documentation received from Hermès of Paris brokers in accordance with US Customs requirements
• Provide concise tracking reports to management
• Participate in compliance training topics as directed by management
• All other duties as assigned by supervisor
• This position may require overtime and flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year

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• Minimum of 2 or 3 years of experience, including hands‑on internship, in freight forwarding, transport and/or logistics
• Certifications in Supply Chain, Dangerous goods preferred
• Excel knowledge (V‑lookups, Pivot tables is a must)
• Knowledge in air and ocean operations and documentation including ISF, TSCA, Lacey Act
• Knowledge of incoterm
• Able to calculate dimensional weight
• Lifting requirements – ability to lift up to 50 lbs. following proper safety procedures
• Clear and courteous communication
• Accountability, accuracy, and attention to detail
• Solid understanding of budgeting and ability to exercise appropriate judgement
• High level of attention to detail
• Proven excellence at meeting long and short‑term deadlines
• Solid knowledge of Microsoft Office & Power Point
• Strong written, verbal and presentation skills

The range for this position is $26.77 - $29.92 per hour. Actual rates are determined on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 12 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various…