Customer Assistant Representative - Shelburne

Customer Assistant Representative - Shelburne

Location: 1116 Shelburne Road, South Burlington, VT 05403

Employment type: Part‑time (25 work weeks)

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. It is the largest and fastest‑growing privately owned automotive rental and leasing company in North America, and we are hiring now to advance our vision of becoming the world’s most trusted mobility company.

• Greet all customers upon arrival using prescribed dialogue.
• Remind customers to check for personal belongings and handle lost‑and‑found items.
• Advise on and review rental charges, providing accurate receipts.
• Inquire about service satisfaction and document dissatisfaction.
• Discreetly check incoming vehicles for damage and facilitate completion of damage/loss reports.
• Determine if a vehicle returns with a full tank of gas.
• Complete service alerts for any mechanical or body damage communicated by customers.
• Identify and verify vehicles on system hold or special lock and relocate them to the proper lot.
• Keep the lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice processes and related documentation and coverage options.
• Understand the damage‑loss report procedure.

• Must be at least 18 years old.
• Must have either two years of college experience or at least two years of customer service experience.
• Must have a high school diploma or GED.
• Must be able to operate a motor vehicle and possess a valid, unrestricted U.S. driver’s license.
• Must be authorized to work in the United States without employer sponsorship.
• Must be within a reasonable 1‑hour commute to the location.
• Must be able to understand, read, write, and speak English.

• Employee discount
• Retirement savings plan
• Training and development programs

• Monday: 7:00 am – 12:00 pm
• Wednesday: 7:00 am – 12:00 pm
• Friday: 7:00 am – 4:00 pm
• Saturday: 8:30 am – 12:00 pm

Salary: $18 per hour based on a 25‑work‑week schedule, with potential for yearly merit increases.

Equal Opportunity Employer. Disability/Veterans.