Support & Service Center Assistant

Employer Industry: Home Services

• Salary up to $35/hr, depending on experience
• Comprehensive benefits including medical, dental, vision, and a 401(k) plan with a match
• Paid holidays, vacation time, and personal time off
• Opportunity for flexible work hours, including some remote work
• Supportive work environment dedicated to employee growth and quality service
• Chance to contribute to a company that values high-quality service and customer satisfaction

• Answer inbound calls and respond to customer inquiries promptly and professionally
• Maintain accurate customer records, work orders, and service logs in the database
• Coordinate and schedule service appointments for customers
• Assist with billing inquiries and process payments efficiently
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on services

• High School diploma or GED equivalent
• Experience as a receptionist or customer support representative, preferably in the home services industry
• Demonstrated proficiency in Microsoft Office Suite and various software applications
  
  Strong interpersonal and communication skills to work effectively with a diverse population
• Ability to thrive in a fast-paced environment while providing exceptional customer service

• Experience in customer service roles within the home services sector, such as plumbing, HVAC, or electrical
• Familiarity with scheduling software or customer relationship management (CRM) systems
• Additional certifications related to customer service or office administration

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.