Service Engineering Lead | NPI Engineering

Overview

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

The Service Engineering Lead role is responsible for owning the Engineering end-to-end lifecycle of aircraft service needs, from discovery to implementation. This role bridges engineering, maintenance, and field operations through ensuring that design changes, retrofit kits, and service instructions are developed, released and implemented across the fleet. The ideal candidate is both hands-on and detailed-oriented, capable of translating field discoveries into engineered solutions and seeing them through to successful deployment.

• Lead the service process from issue discovery to implementation. Includes root cause assessment, corrective action definition, design coordination, release, and follow-up verification.
• Represents Service Engineering function in Change Review Board (CRB) and Safety Review Board (SRB). Ensuring service impacts, risk mitigation, and implementation of readiness are fully assessed before release.
• Coordinate and integrate MTA (maintenance tasks analysis) and LSA (logistics support analysis) processes with systems engineering, reliability, safety, forecasting, technical publications, maintenance training, configuration management, test engineering, and procurement.
• Lead MSG-3 (Maintenance Steering Group –3) maintenance development analyses, documentation and review processes.
• Work closely with the maintenance team to identify recurring issues, define tooling and retrofit needs, and ensure that data interfaces and technical solutions are practical and maintainable.
• Develop or support the design of service tools, repair fixtures, and retrofit hardware in coordination with design engineering and manufacturing teams.
• Design and release engineering source data (service instructions, bulletins, and kits) with full traceability, ensuring compliance with company and regulatory standards.
• Ensure that all released service items, parts, and documents are correctly configured, approved, and delivered to the applicable aircraft tail numbers with complete kits and documentation.
• Provide remote and on-site technical support to operators, maintenance, and other stakeholders.
• Review, document and disposition of fielded material
• Identify trends from field data, implement design-for-serviceability improvements, life extensions, expanded capability, and proactively drive service readiness into new product development.
• Provide regular input for spares forecasting and recommend spare parts and tooling equipment lists.
• Interface with Design, Manufacturing, Quality, Supply Chain, and Flight Operations to ensure timely delivery and integration of service solutions.
• Support field operations, repair operations, aircraft retrofit campaigns, and customer issues as needed (typically 10–20% travel).

• Bachelor’s degree in Aerospace, Mechanical, or Systems Engineering (or equivalent experience).
• 3+ years of experience in aerospace design, maintenance, or service engineering.
• Strong understanding of aircraft systems, maintenance practices, and configuration management.
• Experience authoring or interpreting engineering documents (drawings, service instructions, parts lists).
• Strong sense of ownership and accountability from problem discovery to fleet implementation.
• Clear communicator capable of bridging design intent and real-world maintenance.
• Process-minded with strong documentation discipline and respect for configuration control.
• Hands-on, curious, and comfortable in both office and hangar environments.

• Experience with CAD (CATIA, Solid Works) and PLM/ERP systems (3DX, PLEX, etc.).
• Familiarity with FAA/EASA service documentation standards (AD, SB, SL, SI, etc.).
• Prior experience supporting field operations, lifecycle support, obsolescence management, fleet modernization, retrofit…