Account Manager - OEM Components

Overview

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.

As a company pioneering advanced air mobility and defining an entirely new category in aviation, we believe that the customer experience must be equally transformative—seamless, digitally-integrated, and lifecycle-driven from purchase to post-delivery support and sustainment. By joining this team, you will help shape this first-of-its-kind customer experience the BETA way, ultimately transforming and elevating the legacy aerospace customer experience. Spanning across our Commercial Aircraft, Ground Support Equipment (GSE), Defense, and Components customers, you will help foster relationships and provide a one-of-a-kind customer experience centered around reliability, sustainability, and elegance.

As an Account Manager for BETA’s OEM Component Customers, you will develop, maintain & drive the customer’s contract execution and scope, administering both strategic and tactical plans centered around the delivery of the products and services to the customer followed by their successful integration into their products and operations. You are responsible for converting the agreed-upon terms of the customer(s) contract(s) into action for the entire lifetime of that contract, ensuring BETA meets its obligations in the contract(s).

Success is achieved through the development, execution, and coordinated delivery of a detailed project plan, encompassing contract term decomposition, component production and delivery efforts, and sustainment and other MRO (maintenance, repair, and overhaul) activities. Our ideal candidate will have a passion for aviation, be an exceptional communicator, have a keen attention to detail, have a passion for customer relations, and a track record of providing exceptional customer service.

• Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract.
• Scope the range of activation support needed for component customers (electric propulsion, battery systems, flight control computers, and other hardware) and help generate a framework for a tailored application to each customer activation, considering all BETA product lines (including Aircraft, GSE, Defense, and Component customers), including overall scope, schedule, resources, and integration needs of a customer.
• Collaborate with the Program Director, Program Manager, and other engineering & operations teams to pre-plan, develop and maintain the project schedule through component delivery and post-delivery sustainment.
• Manage the ERP inputs, including sales order entry, and coordination with operations and logistics to track parts, and maintain all other customer and order details in CRM and ERP, ensuring BETA delivers to the terms of the order.
• Lead communication and coordination with the customer on key milestones and activities, including status updates prior to, during, and completion of shipment.
• Establishing, identifying gaps in, and refining processes, developing work instructions, providing training to other team members directly or tangentially in support of the role (i.e. logistics, supply chain, operations, etc.).
• Coordinate with Aftermarket Team to provide customer support, spares, consumables, tooling & equipment as applicable, and logistics & warehousing support.
• Manage executive business reviews and/or senior management program reviews on a cadence to be mutually agreed, as well as ad hoc customer meetings (both on-site or off-site).
• Track performance, generate insights, and report on overall account health and customer satisfaction based on established key performance indicators and feedback…