Member Advocate ; Teller - Chittenden

Join to apply for the Member Advocate 1 (Teller) - Chittenden County role at North Country Federal Credit Union

Salary: $20/hr (dependent on experience)

New employees enjoy paid training, competitive compensation and a generous benefits package.

North Country believes everyone has the right to be their true selves at work, at home, and in the community. Our goal is to create an inclusive environment where employees and community members feel respected, valued, safe, and secure.

Support the credit union’s vision of being the community’s most loved financial institution and its mission to make people’s financial dreams come true. Contribute to a world‑class experience for all members and staff by building rapport, assessing needs, and offering creative solutions. Demonstrate professionalism, integrity and embody the credit union’s core values in all interactions. Interactions include account transaction processing, account opening, account closing, account research, answering member questions and providing accurate information about credit union products and services.

• Develop and maintain a clear understanding of credit union products and services to confidently discuss members’ financial needs and cross‑sell appropriate solutions.
• Be proficient in all teller transactions, including deposits, withdrawals, transfers, loan payments (including Visa), cashier’s checks, and wire transfers. Apply correct procedures for opening and closing accounts, understand IRA rules, and achieve vault‑management cross‑training.
• Actively listen to members’ needs and offer solutions for overcoming financial challenges or achieving financial goals, utilizing credit union loan and deposit products. Refer beyond‑authority issues to supervisors with recommendations.
• Make decisions that align with the credit union’s core values while adhering to policies and procedures.
• Develop understanding of the credit union’s history, philosophy, organization, bylaws, policies, procedures and relevant software systems. Perform all other job‑related duties as assigned.

• Attention to detail – accuracy and compliance with standards.
• Member focus – high level of service to members and co‑workers.
• Problem solving – ability to identify and implement timely solutions.
• Teamwork & cooperation – promote a collaborative and respectful working environment.
• Confidentiality – protect sensitive information.

• Experience:
  
  One to twelve months of similar or related experience.
• Education:
  
  High school diploma or equivalent.
• Interpersonal skills:
  Extensive personal contact with others, ability to influence and sell ideas or services.
• Other skills:
  Good computer and communication skills.
• Physical requirements:
  
  Ability to perform typical teller work (standing, lifting, etc.).

Entry level

Full‑time

Banking / Teller Services

Chittenden County, VT

North Country Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.