Proactive Support Engineer

Proactive Support Engineer

Konica Minolta Business Solutions Canada is looking for a proactive support engineer to provide remote technical support for Microsoft-based business environments. The role requires self‑motivation, a passion for technology, and a dedication to serving customers.

Konica Minolta currently has an exciting opportunity for a Proactive Support Engineer. In this position you will provide remote technical support for Microsoft-based business environments. You must be excited about technology, self‑motivated, and enjoy serving others. An ideal candidate will have real‑world experience in either a helpdesk or network administration position, a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

This is a great opportunity for long‑term career growth in a growing support services team.

• Network Administration tasks (server health checks, backup and restore testing, antivirus and anti‑malware updates, operating system builds and patches, Windows and firmware updates)
• Complete Safety Net monitoring changes
• Remote management platform maintenance
• Work with several workstation operating systems
• Work with network operating systems
• Understand Microsoft products, third‑party utilities, local and wide‑area networks, hardware, and desktop operating systems
• Use inherent troubleshooting skills – isolate problems quickly through logical deduction
• Experience with remote management systems desirable
• Experience with Microsoft 365, Azure, Entra , and Active Directory
• Industry certifications are a plus

• High school diploma or general education degree (GED) with one to three years related experience and/or training
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to “do what it takes” to solve technical challenges
• Practical, hands‑on technical experience is a must
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Excellent customer service skills
• Ability to present information effectively in one‑on‑one and small group situations to clients and other employees via phone and in person

Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

Konica Minolta operates on a North American shared services model, aligning cross‑border priorities and enhancing delivery to its field organization.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list and has earned numerous industry recognitions.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership, genetic information, veteran status, or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solus business d’ affaires Konica Minolta (Canada Ltée) is an employer of equal opportunity.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting