Desktop Support Technician

Role

Field Support Services – Technician

South Burlington

• 3+ Years of experience in PC Hardware and Software configuration support
• 1+ Years experience in Retails Field Support Operations Hardware Support
• Troubleshooting experience with various PCs, Network Devices and Retail Stores equipment/devices located in Retail Stores, Offices, Distribution Centers and Data Centers
• Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
• Excellent customer service orientation and verbal communication skills
• Analytical thinking and Problem-Solving ability
• Any Retail Store Experience is and added Preferred advantage
• Certifications
• A+
• CCNA (preferred)
• Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)
• Tools
• Service Now
• MS Office O365
• Various Retails Application and Tools
• Windows OS
• iPad, Tablets, Smart Phone
• Willing to travel to various customer stores/location to meet ticket requirement
• Valid Driving License with Good Driving History (No ‘DUI’ Record)
• Experience with various Retails equipment, Devices, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Ability to install and troubleshoot a wide range of Devices applications
• Analytical thinking and problem-solving ability

Mid-Senior level

Contract

Administrative

IT Services and IT Consulting, Computer Hardware Manufacturing, and Computers and Electronics Manufacturing