Family Resource Center Administrative Assistant

Family Resource Center Administrative Assistant

For more than 126 years, Epworth Children's Home has grown and adapted to the needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care in South Carolina.

The Administrative Front Desk Staff serves as the first point of contact for visitors, clients, and staff at Epworth's Family Resource Center. This role is responsible for providing excellent customer service, managing front desk operations, and performing a variety of administrative support tasks to ensure efficient and smooth day-to-day operations.

Ensure that Epworth's Family Resource Center is run efficiently by managing day-to-day operations. Ensure that all visitors to the Family Resource Center are greeted with professionalism and kindness. Ensure that families and clients visiting the Family Resource Center are connected with information and resources.

• Greet and welcome visitors in a warm, professional manner
• Answer and direct phone calls and emails promptly and courteously
• Maintain the front desk area and lobby to ensure a clean and organized appearance
• Manage incoming and outgoing mail and deliveries
• Schedule appointments, meetings, and maintain calendars as needed
• Assist with data entry, filing, and document management
• Provide administrative support to program staff, including photocopying, scanning, and preparing materials
• Monitor office supplies and place orders when needed
• Ensure compliance with organizational procedures and confidentiality standards
• Support special projects and events as assigned
• Other duties as assigned

• High school diploma or equivalent required; associate's degree or higher preferred
• Minimum of 1-2 years of administrative or customer service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment
• Friendly, professional demeanor with a commitment to customer service
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Experience in a nonprofit or human services setting is a plus
• Proficient in both written and verbal communication
• Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance
• Alignment with the values and faith practices of the United Methodist Church

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to accurate, ethical recordkeeping
• Self-motivated with a demonstrated ability to work independently and collaboratively
• Effective communicator, capable of presenting complex ideas clearly and compassionately
• Flexible and resilient in response to frequent interruptions and shifting demands
• Willingness and ability to travel during and outside of normal business hours, including overnight if necessary
• Ability to work professionally and respectfully with individuals from diverse backgrounds

• Rewarding client-focused work environment
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Company-paid life insurance
• Voluntary benefits such as STD, LTD, Group life
• 403(b) with company match
• Ample vacation and sick leave
• Mission/Volunteer leave
• Credit Union
• Employee Assistance Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Career opportunities throughout the state of SC

The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.