Administrative Specialist II

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This position is located in Localized Eligibility Processing (LEP), Charleston County.

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Administrative Specialist II who will provide administrative assistance to eligibility staff to improve efficiency in case processing. Performs administrative duties such as assisting clients, screening applications and resolving problems. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the S.C Department of Health and Human Services mission (The Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders.

Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules & deadlines and completing job tasks effectively and efficiently.

• Assist clients in person or via telephone. Screen applicants, make appropriate referrals, answer questions & resolve problems. Adhere to all agency policies, HIPAA Medicaid Confidentiality rules. Must maintain punctuality with established schedules & exhibit exemplary customer service skills (friendly, helpful, courteous, and harmonious).
• Provide administrative assistance to eligibility staff to improve efficiency in case processing. Review incoming applications for completeness. Scan files accurately into OnBase using correct indexing and county information. Receive faxes and direct faxes to the appropriate worker or virtually print faxes into OnBase.
• Maintain inventory of supplies/forms. Prepare supply orders. Prepare reports as requested. Maintain filing system. Open/date stamp/read/research incoming mail and distribute to appropriate staff daily and prepare outgoing mail. Deliver mail between offices as directed.
• Perform emergency preparedness duties or activities as required.
• Attend meetings and training sessions as required. Make and keep schedules, complete tasks timely and report to work timely. Perform other duties as assigned.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A high school diploma.

Related clerical experience may be substituted for a high school diploma.

• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Must be able to perform routine administrative duties.
• Exercises discretion in applying policies and procedures.
• Adheres to all agency policies, HIPAA Medicaid Confidentiality rules.

• Occasional overnight travel.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.