Eligibility Intake Specialist

Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking four (4) Eligibility Intake Specialists who are motivated to support individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

The Eligibility Intake Specialist provides administrative and program support for the eligibility determination process by coordinating intake activities, communicating with applicants and caregivers, and maintaining accurate case documentation. The position ensures referrals are processed efficiently and required information is collected and documented to support timely eligibility review and access to services.

• Coordinates receipt and processing of referrals for eligibility determination. Prepares and distributes intake packets to applicants or caregivers. Initiates contact with applicants, caregivers, and referral sources to explain the intake process and gather preliminary information needed to begin eligibility determination.
• Maintains ongoing communication to support timely completion of required intake activities. Prepares case status notifications, including incomplete determinations and case closures, in accordance with established procedures.
• Maintains accurate and up-to-date case documentation in the electronic health record system. Records case notes, tracks applicant contacts, and ensures all case activities are properly documented according to agency standards.
• Requests, receives, and organizes records and supporting documentation required for eligibility review. Follows up with applicants, caregivers, and external providers to obtain outstanding records and uploads all documentation into the electronic record system.
• Coordinates next steps in the eligibility review process by facilitating communication with file reviewers and evaluation staff when additional assessment are required.
• Other duties as assigned.

These positions are located at BHDD's Central Office in Cayce, SC.

A high school diploma or GED and relevant program experience. A bachelor's degree may be substituted for the required program experience. Knowledge of general office practices, customer service principles, and administrative support procedures. Basic knowledge of record management and handling of confidential or sensitive information. Ability to communicate effectively both verbally and in writing with applicants, caregivers, professionals, and community partners.

Ability to explain procedures, gather information, and provide clear instructions in a professional and supportive manner. Skill in operating standard office equipment and computer systems, including email, word processing, and electronic databases. Ability to learn and apply agency procedures, eligibility process, and documentation requirements. Ability to exercise sound judgment, attention to detail, and problem-solving skills when reviewing information, identifying missing documentation, and coordinating next steps in the intake process.

Ability to work independently while collaborating with team members and other staff.

Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health…