Business Operations Manager

Well Partners Dental and Eye Health provides oral healthcare, eye care, and education with dignity andrespecttolow-incomepatientswhofacebarrierstocarebecauseofincome,lackofinsurance,or under insurance. Our team serves patients through dental and eye clinics in the Midlands of South Carolina.

We are seeking a hands-on Business Operations Manager to lead the essential back-office functions and administrative operations that keep our clinics running effectively. This is a working manager role: the successful candidate will supervise staff, coordinate external service providers, and personallymanagecriticalprocesses,deadlines,and reporting.

Thepositionpartnerscloselywiththe Executive Director and clinical leaders to strengthen service consistency, financial discipline, and operational accountability.

Businessandclinic operations

• Coordinate day-to-dayadministrativeoperationsacrossdentalandeyecliniclocations,including purchasing, vendors, supplies, systems, and workflow improvements.
• Partnerwithclinicalleadershiptoresolveadministrativeissues,supportpatientaccess,and maintain consistent procedures across locations.

Frontdesksupervisionandpatientservice

• Directlysupervisedesignatedfrontdeskandadministrativestaff,including training,coaching, scheduling coverage, and performance follow-through.
• Maintainconsistentstandardsforpatientscheduling,registration,communications,and customer service in coordination with clinical leaders.

Humanresourcesandpayrolladministration

• Coordinate onboarding,offboarding,personnel records,benefits administration,timekeeping,and payroll inputs with internal leaders and external providers.
• Track deadlines,resolveroutinediscrepancies,andsupportconsistentimplementationof employee policies while maintaining confidentiality.

Financeandaccountingcoordination

• Serveastheday-to-dayoperationalliaisonwith
  
  Elliott
  
  Davis,Well Partners’external accounting partner.
• Coordinate invoices, purchasing documentation, expense tracking, budget information, and materialsneededformonthlyfinancialprocesses,audits,andgrant-relatedfinancialreporting.

Reportingandperformance monitoring

• Owntheadministrativereportingcalendarandcoordinatetimely,accurateclinicdashboards, patient volume and visit reports, grant reporting inputs, and management summaries.
• Trackprogressagainsttheorganizationalroadmap,action items,andperformancemeasures;flag gaps, trends, and deadlines for management attention.

• Bachelor’sdegreeinbusinessadministration,healthcare administration,nonprofit management, or a related field, or equivalent relevant experience.
• Atleastfiveyearsofrelevantexperienceinbusinessoperations,healthcare administration,ora comparable environment, including staff supervision.
• PracticalexperiencewithpayrollorHRadministration,purchasing,financial coordination,and operational reporting.
• Strong Exceland Microsoft
  365skills;comfortlearningandadministeringsharedworkflowsand systems such as SharePoint.
• Sound judgment,discretionwithconfidentialinformation,attentiontodetail,andatrackrecord of meeting deadlines.
• Aservicemindsetandwillingnesstorollupyoursleeves,solve problems,andcompletethe work—not simply delegate it.

Experienceinanonprofit,communityhealthclinic,orsafety-nethealthcareenvironment;familiarity with grant-funded programs and reporting; experience coordinating outsourced accounting, HR, or payroll providers.

Reliable payroll and administrative processes; timely, complete documentation for Elliott Davis; consistentfrontdeskschedulingandpatientservice;accurateclinicandgrantreporting;and visible progress on operational priorities across Well Partners locations.