Client Success Manager

Location
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Hybrid Employment Type
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Full-Time Department
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Client Success About Us

Bespoke Business Development partners with entrepreneurs and small businesses to unlock growth and achieve financial independence. We provide tailored business solutions that adapt to each client’s needs, fostering long-term relationships and measurable success.

We are seeking an empathetic and proactive Client Success Manager to join our team. This role is responsible for managing client relationships post-sale, ensuring satisfaction, engagement, and retention through personalized support and strategic guidance. The ideal candidate will have experience in client success, account management, or consulting, with a keen ability to understand client needs and identify growth opportunities.

• Client Relationship Management
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  Serve as the main point of contact for assigned clients, building strong relationships and addressing any concerns promptly.
• Onboarding and Integration
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  Guide new clients through the onboarding process, ensuring a seamless transition and introduction to our services.
• Performance Monitoring
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  Regularly assess client metrics and KPIs to track progress and suggest improvements aligned with business objectives.
• Strategy Development
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  Work with clients to identify goals, develop success plans, and implement strategies that maximize ROI and client satisfaction.
• Upsell and Cross-Sell
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  Identify opportunities to expand service offerings to existing clients, presenting tailored solutions that meet their evolving needs.
• Feedback Collection and Analysis
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  Gather client feedback to assess satisfaction levels and collaborate with internal teams to drive improvements.
• Quarterly Business Reviews (QBRs):
  Conduct quarterly reviews with clients to discuss performance, insights, and future strategies.

3+ years in client success, account management, or customer relations, preferably in B2B or consulting environments.

Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and the ability to think strategically.
• Familiarity with CRM software (e.g., Salesforce, Hub Spot) and client success tools.
• Ability to manage multiple client accounts and prioritize effectively.
• A customer-centric mindset with a commitment to helping clients achieve their goals.

• Competitive salary with incentive-based rewards for client retention and satisfaction.
• Comprehensive health and wellness benefits.
• Opportunities for career growth, including professional development and certification sponsorship.
• A collaborative, client-focused work environment where your contributions make a real impact.
• Access to cutting-edge tools and technology to enhance client success.

If you are passionate about building strong client relationships and helping businesses succeed, please click Apply Now to submit your resume and a cover letter explaining why you’re the perfect fit for this role.