Analyst, Senior Operations

Summary

Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them.

Location:

This hybrid position is full‑time (40‑hours/week) Monday‑Friday in a typical office environment. You will work an 8‑hour shift scheduled during our normal business hours of 8:00 AM–5:00 PM. This role is located at 4101 Percival Road, Columbia, SC 29229.

• Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies.
• Develops, maintains and reviews processes, procedures, policies and forms for the department.
• Identifies patterns and trends in data for business decisions by department or division leadership.
• Prepares materials which help explain findings such as reports, charts, visual aids, etc.
• Monitors departmental methods to ensure compliance with internal measures and contract/business requirements.
• Reviews items directed to management.
• Advises and keeps management apprised of any potential issues or items that need to be addressed.
• Recommends a response or solution to any issues identified or outstanding.
• Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections.
• Provides periodic/consistent information to management impacted by assigned projects.
• Manages/relays project status, purpose, scope and timing.
• Serves as liaison between the division or department and other areas on management reports, including reports concerning workload statistics.
• Attends and participates in teleconferences and meetings with customers.
• May also serve as liaison between the area and the contractor regarding any discrepancies found in reports.
• Functions as a project leader on work teams.
• Assists service areas with resolving compliance issues or questions.
• Identifies opportunities for improvement and areas/issues that can be addressed with educational initiatives.
• Trains staff on new initiatives.
• Identifies and researches discrepancies and questions related to data input based on reports.
• Monitors reports to assess the impact of performance on key measures.

• Required
  
  Education:
  
  Bachelor’s degree.
• Degree Equivalency: 4‑years job‑related work experience OR Associate’s degree and 2‑years job‑related work experience.
• Required
  
  Work Experience:
  
  4‑years of data analysis or related operations experience.
• Required Software and Tools:
  Advanced knowledge of Microsoft Office.
• Required
  
  Skills and Abilities:
  • Strong communication, analytical, project management and organizational skills.
  • Fully understands acceptable internal standards and methodologies.
  • Advanced analysis skills.
  • Able to identify complex problems and recommend solutions.
  • Able to provide guidance and lead in developing and implementing process improvement for the department and division.

• Preferred Education:
  
  Bachelor’s degree‑in Business, Healthcare, or other job‑related field.
• Preferred
  
  Work Experience:
  
  4‑years of healthcare or insurance data analysis experience.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On‑site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet…