Customer Support; Healthcare

Join to apply for the Customer Support (Healthcare) role at Broadway Ventures, LLC

At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting‑edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service‑Disabled Veteran‑Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth.

Are you someone who enjoys helping others, staying organized, and making a difference behind the scenes? If you’ve worked in customer service, a call center, retail, banking, or administrative roles—this could be the perfect next step in your career.

• Provide friendly, helpful phone and email support to customers using our system
• Track and manage customer service requests using our internal tools
• Help users enroll in our services through an app and guide them through simple steps
• Support the setup of basic electronic transactions (we’ll train you)
• Assist with documentation and audits
• Collaborate with team members and contribute to smooth daily operations

• A high school diploma or equivalent
• At least 2 years of experience in a customer service or administrative role (retail, banking, office, call center, etc.)
• Strong communication skills—both spoken and written
• A professional and friendly demeanor
• Basic computer skills (such as email, browsing, and Microsoft Office, File Explorer)

• Associate’s Degree
• Familiarity with Electronic Data Interchange, Medicare or the Healthcare field

• Monday to Friday, standard 8‑hour shifts, M‑F
• 2‑3 times a month you would be required to work 10:30 am – 7:00 pm
• Typical office environment, hybrid schedule

• 401(k) & matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Flexible Paid Time Off
• Paid Holidays

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and discuss salary requirements. Management will conduct interviews with the most qualified candidates. We perform a background and drug test prior to the start of every new hire’s employment.

In addition, some positions may also require fingerprinting.

Broadway Ventures is an equal‑opportunity employer and a VEVRAA Federal Contractor committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on military status, race, religion, color, national origin, gender, age, marital status, veteran status, disability, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.

Mid‑Senior level

Full‑time

Other

Construction, Software Development, and IT Services and IT Consulting