Customer Service Advocate

Position: Customer Service Advocate I
Location: Columbia

# # # To learn more about our website privacy policy, click on this .
* Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
* Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
* Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
* Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
* Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
* ** Required

Education:

** High School Diploma or equivalent
* ** Required

Work Experience:

** None
* ** Required

Skills and Abilities:

** Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
* ** Required Software and Other Tools:
** Basic computer operating skills. Standard office equipment.
* *
* Preferred Education:

** Associate Degree
* ** Preferred

Work Experience:

** 2 years-of customer service or call center experience.
* ** Preferred Software and Other Tools:
** Knowledge of word processing, spreadsheet, and database software.
* ** Work Environment**:
Typical office environment.
* Subsidized health plans, dental and vision coverage
* 401k retirement savings plan with company match
* Life Insurance
· Paid Time Off (PTO)
* On-site cafeterias and fitness centers in major locations
* Education Assistance
* Service Recognition
· National discounts to movies, theaters, zoos, theme parks and more
#J-18808-Ljbffr