Customer Service Advocate -Part Time

## Customer Service Advocate I-Part Time Apply:
On-site:
Columbia, South Carolina:
Part time:
Posted Today:
End Date:
October 16, 2026 (3 days left to apply):
R1052707#
** Summary
* * We are currently hiring for a Customer Service Advocate I to join Blue Cross Blue Shield of South Carolina. You will be providing prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation’s leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.#
** Description
* *** Logistics**:

GPC  
*
* Location:

** This position is part-time (30 hours/week) Monday - Friday in a typical office environment. Employees are required to work a training schedule of 8:00am to 4:30pm for 8 weeks. After training you will need to be available to work a part-time schedule between the hours on 8:00am to 6:00pm. Schedules will be provided after training. This role is located at 17 Technology Circle, Columbia, SC 29203.

** Sponsorship:
** This position is not eligible for sponsorship now or in the future.  
*
* What You’ll Do:

*** Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
* Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
* Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
* Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
* Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.  
** To Qualify for This Position, You'll Need the Following:**
* ** Required

Education:

** High School Diploma or equivalent
* Required

Work Experience:

* Required

Skills and Abilities:

Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
* ** Required Software and Other Tools:
** Basic computer operating skills. Standard office equipment.  
** We prefer that you have:**
* *
* Preferred Education:

** Associate Degree
* ** Preferred

Work Experience:

** 2 years-of customer service or call center experience.
* ** Preferred Software and Other Tools**:
Knowledge…