HT-Customer Support Specialist

Customer Support Specialist

TRIGO Global Quality Solutions is seeking a Customer Support Specialist to join our team in Summerville, SC. In this first-shift role, you will serve as a critical link between suppliers, customers, and internal operations, helping coordinate inventory, logistics, warehousing, and quality support activities. We're looking for an organized, customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service and building strong customer relationships.

This non-exempt position offers an estimated pay range of $19.00-$21.00 per hour.

The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high-quality customer service, while maintaining the highest performance standards.

Direct:
Site Manager Indirect:
Area Manager/ Director of Operations

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentiality.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition non-shippable material.
• Create customer specific documents relating to unique projects and requirements.
• Build and send customer specific reports.
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.
• Other duties and/or responsibilities as assigned

• Energetic, friendly, and professional attitude
• Strong interpersonal skills; written, verbal, and in a group setting.
• Work well under stress and deadlines; understand how to prioritize and multitask.
• General understanding of warehousing methods and shipping procedures.
• Proficiency using computerized inventory control systems and Microsoft Office Suite
• Exceptional organizational skills and ability to discern which methods and systems to use per customer requirements.
• Proven record of job diligence and attendance
• Managerial or Supervisory experience preferred.

Hard Skills - Values & Attitudes

Must be able to speak and read in English language

Good communications skills

Must be able to multi-task Ability to work in a fast-paced environment

Ability to handle sensitive and confidential material

Must have reliable transportation

Proficiency with Warehouse Management Systems (WMS), inventory control software, and customer databases.

Advanced Microsoft Office skills, particularly Excel for reporting, data analysis, and customer-specific reporting.

Knowledge of shipping, receiving, logistics, ASN (Advance Ship Notice), EDI transactions, and supply chain processes.

- Global team spirit

Team player

Caring for people

Open-minded

Excellence Reactive Resilient  to pressure

Rigorous

Customer focus

Customer oriented

Reliable & trustworthy

Flexible Initiative Autonomous Innovative Daring

2+ years of customer service, customer support, logistics coordination, supply chain, warehousing, or inventory management experience preferred.

Experience serving as a liaison between customers, suppliers, and internal operations teams.

Proven experience handling customer inquiries, resolving complaints, and maintaining high levels of customer satisfaction.

Experience working with inventory management systems, shipping documentation, receiving processes, and inventory reporting.

High school diploma or GED required

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from…