Client Service Representative

At South Carolina Veterinary Specialists & Emergency Care (SCVSEC), every interaction matters. As the first and last point of contact for pets and their families, our Client Service Representatives play a vital role in creating an exceptional experience during some of life's most stressful moments.

We are seeking a compassionate, positive, and service-minded Client Service Representative who thrives in a fast-paced environment and takes pride in delivering exceptional experiences to clients, patients, and colleagues alike.

Competitive compensation of $16-$19 per hour
, with opportunities for higher pay based on experience, credentials, and demonstrated skills. The final compensation package will be determined based on a variety of factors, including skills, qualifications, and experience.

The ideal candidate:

• Enjoys building meaningful connections with clients and colleagues
• Has a passion for delivering exceptional customer service
• Thrives in a fast-paced environment while maintaining strong attention to detail
• Communicates clearly, professionally, and compassionately
• Remains calm and focused during challenging or emotional situations
• Welcomes feedback and is committed to continuous learning and personal growth
• Demonstrates integrity, accountability, and sound judgment
• Embraces teamwork and contributes positively to a supportive culture
• Is adaptable and flexible in meeting the needs of a 24/7 specialty and emergency hospital
• Has previous veterinary client service experience (preferred)

As a Client Service Representative, you are much more than a receptionist. You are an advocate, problem solver, communicator, and source of reassurance for pet families during critical moments. Your compassion and professionalism directly impact the experience of every client and patient who walks through our doors.

Our Client Service Team is known for its collaboration, professionalism, and genuine support of one another. We celebrate successes together, learn from challenges, and are committed to helping every team member grow and thrive.

This is a full-time opportunity for individuals who enjoy a dynamic environment and the unique pace of specialty and emergency medicine. Scheduled hours will include a combination of swing and overnight shifts, helping us provide exceptional care 24 hours a day, 7 days a week. Some weekends and holidays are part of the regular rotation, allowing our team to share responsibilities while supporting our patients, clients, and one another.

• Create exceptional experiences for clients, patients, and referring veterinary partners
• Welcome clients and guide them through the check-in, treatment, and discharge process
• Answer and prioritize incoming phone calls with professionalism, efficiency, and empathy
• Monitor client flow to ensure a smooth and positive hospital experience
• Maintain accurate and complete client and patient records
• Audit electronic medical records for accuracy and completeness
• Process financial transactions accurately and efficiently
• Support client education by helping communicate important information
• Relay accurate and complete information between clients, veterinarians, and team members
• Collaborate with hospital staff to ensure seamless patient care and client service
• Contribute to a positive, respectful, and team-oriented culture

Whether you're an experienced veterinary Client Service Representative or looking to advance your career in specialty and emergency medicine, we are committed to helping you succeed.

At SCVSEC, you'll have access to ongoing training, mentorship, continuing education resources, and development opportunities designed to help you grow both personally and professionally.

At SCVSEC, you'll be part of a team that is passionate about helping pets, supporting one another, and continuously raising the standard of veterinary medicine.

As a VECCS Level II and AAHA-accredited Specialty and Emergency Hospital, we combine advanced medicine with a culture rooted in kindness, collaboration, positivity, compassion, excellence, and dependability.

We believe exceptional patient care starts with exceptional team care. That's why we invest in our people, support professional growth, and foster an environment where every voice matters.

Located in Columbia, South Carolina
, our hospital offers the best of both…