Front Office Assistant

Front Office Assistant

Join Amplifon as a Front Office Assistant at Miracle‑Ear, a global leader in retail hearing solutions. We are seeking passionate, driven individuals who are committed to making a difference every day by helping people rediscover all the emotions of sound.

• Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in‑person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk‑ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after‑care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

• High school diploma or equivalent.
• Administrative, reception, or customer service background.
• Experience working in a healthcare setting is preferred.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling inbound & outbound calls.
• Motivated to help drive sales goals.
• Proficiency in Microsoft Office and Windows.

• $17/hour + monthly bonus opportunity.
• Work‑life balance; hours M‑F, 8:30 am‑5 pm.
• Continuous training, development & support.
• Health Insurance – Medical, Dental, Vision.
• Life insurance, Health Savings Account, 401(k) with employer match.
• Paid Time Off, Paid Holidays, Volunteer Time Off.

For privacy reasons, please do not visit or contact the local Miracle‑Ear stores. All applications must be submitted online for review by our regional team.

For over 75 years, Miracle‑Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customer’s quality of life. Through the Miracle‑Ear Foundation, we give back to the local communities we serve.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a “Top Employer 2025” across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.