General Manager

Join to apply for the General Manager role at Right at Home Northern Virginia

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

• Oversee staffing schedules with the assurance that all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Lead a team through systems and operations to achieve common sales and membership goals.
• Assist in preparation of all HR related forms in a timely manner.
• Resolve employee and member issues or concerns in a professional manner.
• Provide 24/7 backup support for any employee who is absent and reachable by phone.
• Serve as a brand ambassador by leading a judgement‑free lifestyle.
• Participate in the training and development of staff to include providing day‑to‑day coaching.
• Oversee pre‑screening, hiring, onboarding and recruiting.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.).
• Oversee the ordering of club supplies using a specific budget based on club requirements.
• Track key performance indicators such as sign‑ups, guest counts, cancelations, info calls (daily, weekly, monthly, annually), etc.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assist in the completion of recorded info call inspections.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified.
• Must be available to oversee staff and operations of a 24‑hour facility.
• Must be willing to complete a background check.
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem‑solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.