Master Stylist

Overview

We consider applications for this position on an ongoing basis.

The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager and Assistant Services Manager through a focus on performance, people and process. This position requires a passion for the beauty industry, exceptional guest service and the aptitude to learn and communicate product knowledge.

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications and ear piercing where applicable.
• Meet or exceed a sales goal of $1,250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contributing to store goals related to retail and service sales, guest loyalty, and retail shrink.
• Perform product demonstrations with guests to drive sales and enhance the guest service experience.
• Support execution of in‑store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
• Take initiative to stay informed regarding new and existing industry trends, products and services during work time and be knowledgeable about the ingredients and benefits of these trends to better serve guests.
• Maintain prompt, regular attendance.

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk‑in guests, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a total‑store and well‑rounded guest experience.
• Establish professional peer and brand partner relationships that foster collaboration in delivering exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures and standards.
• Follow all safety, sanitation and infection control procedures before, during and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and events.
• Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

• Cosmetology license.

• Previous relevant work experience is required.

• Proficiency with the latest salon techniques for performing haircutting, hair color, lightening, styling, texture, treatment, extensions, makeup and ear piercing services where applicable.
• Proficiency with use of equipment and chemicals needed to perform technical work.
• Ability to demonstrate, recommend and sell professional hair care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and build clientele.

• Work a flexible schedule that includes days, evenings, weekends and holidays.

• Continuous mobility during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Frequent bending, reaching and twisting during shift.
• Ability to stand for long periods of time during shift.
• Continuous coordination and manipulation of objects during shift.

If an associate has a disability that prevents them from…