Switchboard Operator; PRN - Loris

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Job Description

Responsibilities:

• Serve as the first point of contact for incoming calls to the hospital, providing exceptional customer service and efficient call management.
• Process all incoming and outgoing mail, maintain the mail room, and correctly identify the recipient for each item.
• Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner.
• Provide general information to callers (hospital hours, visiting policies, directions) while adhering to HIPAA regulations.
• Operate a multi-line telephone system and paging system to facilitate hospital-wide communication.
• Respond to emergency calls promptly, following established protocols to connect callers with medical staff or activate emergency codes.
• Participate in regular training and continuing education to stay updated with medical practices and enhance clinical skills.
• Manage incoming calls to a nurse triage line by collecting accurate information and coordinating with healthcare professionals to ensure timely and appropriate care.
• Perform additional job duties as assigned.

Qualifications:

• Previous experience in customer service, call centre or physician office role preferred.
• Excellent verbal communication skills and a professional phone demeanor.
• Ability to multitask and remain calm under pressure in a fast‑paced environment.
• Familiarity with telephone systems and basic computer skills (e.g., Microsoft Office).
• Knowledge of medical terminology and hospital operations is preferred.
• Strong attention to detail and adherence to confidentiality standards.
• Position is based in a hospital setting.
• Certification in customer service (e.g., Certified Customer Service Professional) or telephone systems operation (e.g., Cisco, Jabber) is highly desirable.
• High school diploma or equivalent required with experience in telephonic customer service or physician office preferred.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18‑county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centres, a Sports Medicine and Outpatient Rehabilitation Centre, Hospice and Home Health Services.

The system currently has 988 licensed beds, including Hospice and Behavioural Health. The hospitals within McLeod Health include:
McLeod Regional Medical Centre, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioural Health.

About The Team

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

• Entry level

• Part‑time

• Administrative

• Hospitals and Health Care

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