Patient Account Associate Representative

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

• Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems

• Research, validate and make adjustments to payment postings. Follow up in accordance with procedures and policies with an overall goal of account resolution

• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts

• Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info regarding payments

• Meet department’s productivity and quality goals

• Collaborate with other teams across the organization

• Participate in meetings and education requirements

• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards

• Perform other duties as assigned

• Payment Handling
• High Attention to Detail
• Payment Posting
• Patient Account System
• Customer Follow‑Ups
• EOB Translation
• Communication
• Insurance
• Reading
• Computer Literacy and troubleshooting
• Cash‑Handling

• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

• High School diploma or equivalent, required
• Minimum of six (6) months of revenue cycle experience OR one (1) year of previous revenue cycle cash handling experience, preferably including vocational training/education in medical billing or medical records, required
• At least one (1) year of revenue cycle experience, preferred

Lake Park Building

West Valley City

Utah

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.39 – $24.99

We care about your well‑being — mind, body, and spirit — which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (Use the "Apply for this Job" box below)..

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (“AI”) platform, Hired Score to improve your job application experience. Hired Score helps match your skills and experiences to the best jobs for you. While Hired Score assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Thank you for considering a career with us and experiencing our AI‑enhanced recruitment process.

All positions subject to close without notice.