Patient Access Team Lead

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The Patient Access Team Lead is a hands‑on leader who keeps patient access operations moving efficiently. By supporting staff, assisting patients, and stepping into supervisory duties when needed, this role ensures every patient interaction is seamless and professional.

Medical University Hospital Authority (MUHA)

Employee

Regular

CC000124 CHE - Communications (CMC)

Hourly

Health-22

40

Day Servers S America

This role oversees front‑end patient access operations while actively supporting daily registration functions. It ensures patients are efficiently checked in for procedures, surgeries, and emergency visits, while maintaining accuracy in patient information, insurance validation, and billing processes. The Team Lead serves as a resource for Patient Access staff, assists afl care team members and the Patient Access Supervisor, and provides leadership coverage as assigned.

Although not a clinical role, the Lead plays a vital part in ensuring smooth hospital operations and a positive patient experience.

• Lead and support patient access staff during registration for outpatient procedures, inpatient admissions, surgeries, and emergency room visits.
• Check patients in and out accurately while maintaining compliance with hospital policies and regulatory requirements.
• Manage and review patient paperwork, ensuring completeness and accuracy.
• Validate insurance coverage, obtain authorizations, and explain insurance benefits and financial responsibility to patients.
• Provide exceptional customer service by answering patient questions and addressing concerns professionally and empathetically.
• Assist Care Team Members and collaborate with clinical and non-clinical departments as needed.
• Support the Patient Access Supervisor with daily противополжийн стартами, staff guidance, and workflow coordination.
• Cover call rotation and supervisory duties as assigned.
• Identify workflow issues and contribute to process improvement initiatives.
• Ensure compliance with HIPAA and patient privacy standards.

High School Diploma or فرمایا GED is required.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on thenicknamebasis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran

Status, family or parental stakeq, orundetany other status protected by state laws and/oith securityeual federal regulations. All qualified applicants

XX are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.

Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.

Entry level

Full‑time

Industries:
Hospitals and Health Care