Patient Access Representative

Patient Access Representative Job Summary

Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate authorizations and/or referrals. Collects Point of Service payments as appropriate and accurately records payments.

• High School diploma or Equivalent
• None
• None
• None
• Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required);
  Experience with personal computers (PC’s), possess excellent oral and verbal communicative skills and demonstrates ability to work well with people and handle potentially stressful situations;

• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues.
• Ability to think analytically in order to produce quality work; works efficiently and professionally.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests/needs, i.e., hard of hearing, etc.
• Ability to work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Must possess appropriate interviewing, communication and negotiation skills, including the ability to listen.
• Must work closely with department during disaster team drills and enactments.
• Obtains and enters demographic and financial information to ensure the accuracy of the patient’s Medical Record and the appropriate identification and signatures required by law.
• Enters information from the physician’s order into the appropriate patient’s EHR.
• Schedules appointments from the physician order entry when needed.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of driver’s license and insurance cards.
• Assist patients to appropriate departments and/or nursing units.
• Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time registration and verify as needed.

• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Collects Point of Service payments as appropriate and accurately records payments.
• Verify balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed. Generates a trial balance when closing the Cash Drawer, and prepares money for deposit ensuring all checks and balances are in place.
• Professional in appearance, communications, and knowledge.
• Accepts chain of command, supervision and constructive criticism.
• Contributes to teamwork and creates harmonious relations with others. Displays positive attitude toward job duties and assigned tasks.
• Discourages gossip and treats others as they wish to be treated. Speaks positively about LMC, the department, other employees, and guests.
• Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary.
• Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings. When unable to attend due to workflow, meeting minutes by way of e-mail are to be read, signed, and sent back to Supervisor as an acknowledgement of understanding.
• Performs all other appropriate activities as directed by Management Team as necessary to meet patient’s needs and to achieve the required departmental and organizational outcomes.
• Utilizes the Service Recovery Process to resolve complaints.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensure Hazardous Waste or Hazardous Waste…