Patient Services Representative

• Job Category CPC - Patient Services Representative
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others No

• Email

For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.

At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging.

Learn more about CPC’s culture and Great Place to Work Certification by clocking on the link below:

Coverage that cares for body, mind, and spirit.

• Comprehensive benefits, extensive networks, and no charge medical visits at Center for Primary Care locations.
• Retirement plan with generous employer match and profit sharing.
• Mental Health Support Services.
• Paid Time Off programs.
• Scheduled Bonuses.

Essential Functions

Reporting to the Office Manager, the Patient Services Representative serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

• Demonstrates,through behavior,Centerfor Primary Care ’sMission Statement.
• Promotespositivepublicrelationstowardspatients,visitors,families,physicians,andothers.
• Exhibits characteristicsconsistentwithCPCvaluesforquality,teamwork,andpride.
• S creening, prioritizing, and returning patient calls according to office procedure.
• S chedules appointments according to office procedure and to patient’s need.
• U pon checking in a patient, acquires all necessary information (registration forms, insurance card copies, responsible party’s information, etc.) prior to physician seeing patient.
• Verifying Insurance Eligibility.
• Obtain and post payments, as well as reconciling at end of day.
• Checking out patients.
• Assist with new patient paperwork and patient updates.
• Schedule follow-up visits for patients.
• Accurately performs data entry on computer system for Billing and posting payment and gathering other necessary information.
• Processes incoming and outgoing mail, records requests, patient documentation, etc. based on office procedure
• Always maintains patient confidentiality; adheres to all HIPAA guidelines.
• Communicates effectively by telephone and to the patient at his/her level of understanding.
• P romotes positive public relations to patients, visitors, families, physicians, and others.
• Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards.
• Performs other duties and responsibilities as assigned.

• Knowledgeable of electronic medical record system.
• Ability to identify emergent medical situations.
• Ability to effectively function in a fast-paced, time-sensitive work environment.
• Capable of managing several tasks simultaneously.
• Ability to work both independently and in a team environment.
• Effective verbal and written communication skills.

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions . The above information is intended to describe the general nature and level of work being performed by people assigned to this job.…