Emergency Services Deputy Director

Under Occasional Supervision, assists in supervising the daily operations of the Emergency Medical Services (EMS) Department ensuring prompt response to 911 calls and the provision of qualified medical treatment and transportation.

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Management and Coordination: The Deputy Director takes on the role of assisting in the management and coordination of daily operations within the emergency medical services division. This includes providing direction on facility and equipment maintenance, overseeing on-the-ground emergency medical care, ambulance deployment schedules, and compliance with federal, state, and local laws and regulations.
• Regulatory Compliance: The Deputy Director is responsible for ensuring departmental compliance with all applicable South Carolina Department of Public Health (DPH) regulations and requirements, including South Carolina Code of Laws Title 44, Chapter 61. This includes overseeing ambulance licensing, inspections, equipment compliance, and operational standards. Coordinates with the Medical Control Physician to ensure appropriate medical protocols and clinical oversight while managing departmental quality assurance and quality improvement programs.
  
  Ensures accurate patient care documentation, reporting, and records management in accordance with applicable HIPAA requirements and patient confidentiality standards. Addresses regulatory inspections, investigations, and identified deficiencies and implementing appropriate corrective actions to maintain departmental compliance.
• Quality Assurance: Oversees the department’s Quality Assurance and Quality Improvement (QA/QI) programs to ensure compliance with established clinical standards and promote continuous improvement in patient care. Works in conjunction with the Training Officer to review patient care reports, evaluate incidents, analyze system performance, and identify trends or areas requiring improvement. Collaborate with the Training Officer to develop and implement training initiatives designed to enhance provider performance, patient care delivery, and clinical outcomes.
• Personnel and Labor Relations: Collaborating with the Emergency Services Director, the Deputy Director acts as a point of contact for personnel and labor relation issues. This involves addressing and resolving various personnel matters, including hiring, training, and development, to ensure that the EMS division operates smoothly and efficiently.
• Grants Administration: The Deputy Director will oversee managing the administration of grants, encompassing federal, state, and local sources. This includes identifying funding opportunities, overseeing grant applications, and ensuring compliance with grant requirements, thereby contributing to the financial sustainability of the EMS division.
• Community Engagement and Representation: The Deputy Director is the liaison between the EMS division and federal, state, and local stakeholders in emergency medical services, fire and rescue, and health care. This role entails actively participating in administrative policies, procedures, and record keeping, and participation with public events when required.
• Budget Management: The Deputy Director is responsible for managing the EMS Division budget. This includes monitoring expenditures, forecasting funds, and identifying grant sources to ensure the division operates within budgetary constraints.
• Emergency Response: In this mission-critical position, the…