Representative, Provider Relations

Summary Provides education and training support for network providers, staff, suppliers, physicians, beneficiaries, referral agents as necessary. Develops and produces training and educational materials.

Location:

This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM - 5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located onsite at 17 Technology Circle Columbia, SC, 29203.
** If chosen to move forward to an interview, you must prepare a 3
-5 minute in person presentation on a topic of your choice. You will email the presentation to the hiring manager by 4 p.m. the day prior to the interview. Some out-of-town travel is required. No overnight travel. No weekend travel.

• Develops/prepares/reviews/updates all provider education materials.
• These may include: new highlights, calendar of events, job aids, resource tools, and web page content.
• conducts/facilitates workshops, training class materials in support of teleconferences with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents.
• Supports relationships with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents, state/local medical/professional associations.
• Responds to educational needs.
• Performs administrative functions in support of education and training.
• Produces/generates various reports to management and provides feedback on activities to management.
• Contributes/participates/completes special projects as assigned.

• Required
  
  Education:
  
  Bachelor's Degree equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
• Required
  
  Work Experience:
  
  2 years of experience in customer service, claims processing, communications, education/training, provider relations, healthcare, or a combination.
• Required
  
  Skills and Abilities:
  
  Demonstrated skills related to training materials development. Demonstrated skills related to classroom presentations to large groups. Demonstrated proficiency in word processing and spreadsheet software. Good judgment skills. Effective customer service, organizational, and presentation skills. Demonstrated verbal and written communication skills. Analytical and critical thinking skills. Basic business math proficiency. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion.
  
  Ability to identify learning objectives. Strong course design skills to include use of media/other instructional methods. Ability to evaluate progress in addition to actual delivery of training sessions.
• Required Software and Tools:
  Microsoft Office.

• Preferred Requirements:
  Bachelor's degree-in Communications/Journalism, English, Education, Training, Healthcare Administration, or Nursing.
• Preferred
  
  Work Experience:
  
  2 years-of experience in claims processing, graphic design/publications, provider network, sales/marketing, insurance industry training.
• Preferred
  
  Skills and Abilities:
  
  Knowledge of claims processing, government healthcare programs. Ability to acquire working knowledge/understanding of specific programs. Ability to acquire working knowledge/understanding of Medicaid, Medicare. Ability to acquire working knowledge/understanding of HIPAA policies/procedures.
• Preferred Software and Other Tools:
  Working knowledge of Microsoft Access or other database software.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their…