Manager of Patient Access - Northeast Emergency Department

Lexington Health Northeast Emergency Department
- New Location Coming Spring 2027!
Full Time
Any

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care.

Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Health delivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.

Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Manages the daily operations of Patient Access staff to ensure patient safety and satisfaction as it relates to the registration, insurance coverage, eligibility, revenue cycle functions and admission processes. Strives to optimize district financial performance through accuracy related quality initiatives.

Minimum Education: High School Diploma or Equivalent
Minimum Years of

Experience:

3 years of leadership/management success in full range of patient revenue cycle functions or related area
Substitutable Education & Experience (Optional): Associate’s Degree with 2 years of leadership/management success in full range of patient revenue cycle functions or related area or;

• Bachelor’s Degree and 1 year of leadership/management success in full range of patient revenue cycle functions or related area.

Required Certifications/Licensure: None.
Required Training: Procedural knowledge of Medicare, Medicaid, third party billing, reimbursement, corporate compliance, and regulatory compliance;

• Familiar with medical terminology, insurance billing, coding, data capture/registration systems, eligibility access systems, imaging systems, managed care requirements, and medical record documentation requirements;
• Experience managing multiple sites with skills in providing a bridge between Patient Access and clinical activities to improve financial/clinical outcomes;
• Working knowledge of mathematical/financial logic and terminology is required to perform calculations when compiling and auditing budget reports or expense accounts.

• Assures all responsible department (Central Registration, Radiology, Women’s Imaging, Bed Control, Insurance Specialists, Registrars in Physician Practices, Emergency Department Registration and Lexington and Irmo Urgent Care) registrations are completed in a timely, accurately and effective manner.
• Plans work schedule for 24/7 shifts, assuring sufficient coverage at all times.
• Provides proper orientation and training of new employees; maintains a written on-boarding plan (minimum of 40 hours) and revises as necessary.
• Establishes and updates policies, procedures and job manuals that are consistent with current standards. Conducts monthly departmental meetings and follow-up on any unresolved issues from the meetings in a timely manner. Attends corporate compliance in-services and adheres to overall hospital compliance programs.
• Works with Director to design systems, organizational structure and staffing patterns that promote efficient and effective department operations.
• Responsible for the data integrity for the Patient Access Department which contributes to the reduction in AR days (correct data entry follows the patient from pre-service thru repeat visits, which also contributes to exceptional customer service). Correct data entry assists with the preparation of the quality monthly departmental statistical report.
• Assures that departments are in compliance with applicable regulations, including those of DHEC, DNV, Corporate Compliance, EMTALA, HIPAA and other regulatory agencies.
• Reviews productivity and accuracy reports submitted by supervisors and proactively responds to areas of necessity. Uses data to identify performance improvement activities. Reports appropriate findings to the Director.