Patient Access Representative - Lead; Day Shift Northeast Emergency Department

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Lexington Health Northeast Emergency Department
- New Location Coming Spring 2027!
Full Time
Day Shift
7:00am - 7:00pm

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care.

Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Health delivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.

Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Greet and register any patient who presents themselves for Emergency Care Services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate signatures and consents. The ED Lead will oversee the operation of the ED Registration in the absence of Patient Access Leadership but will notify leadership if the need arises.

• Minimum Education:
  
  High School Diploma or Equivalent
• Minimum Years of
  
  Experience:
  
  1 Year of experience in healthcare setting and/or Customer Service area
• Substitutable Education & Experience (Optional):
  None.
• Required Certifications/Licensure:
  None.
• Required Training:
  Experience with personal computers (PC’s);
  Familiar with medical terminology and billing;
  Must have intermediate business writing skills in order to produce original correspondence to internal and external customers. Effectively compose appropriate electronic mail correspondence, etc.

• Verifies demographic and financial information to ensure the accuracy of the patient’s Medical Record and collects and accurately reports Point of Service Collections.
• Interview patients and/or their representatives to obtain demographic and financial information at the bedside in the Emergency Department. This requires the employee to stand for long periods and bend and stoop to plug in their flow cart.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of picture  (if available) and insurance cards.
• Responsible for assigned zone(s) until properly relieved. This may mean staying after their assigned shift until relief is obtained.
• Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time of registration and verify as needed.
• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Assists the Supervisor with training new employees to ensure departmental policies/Lexington Medical Center policies are being followed. Provides input on critical elements to the Supervisor…