Patient Access Representative; Day Shift; Northeast Emergency Department

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Lexington Health Northeast Emergency Department
- New Location Coming Spring 2027!
Full Time
Day Shift
7:00am - 7:00pm

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet Distinction status for excellence in nursing care.

Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Health delivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.

Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Greet and register all patients who present themselves for Emergency Care Services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Completes medical record and all appropriate signatures and consents. The Patient Access Representative in the Emergency Department does bedside registrations requiring exposure to patient at bedside and requiring long periods of time on their feet.

• Minimum Education:
  
  High School Diploma or Equivalent
• Minimum Years of
  
  Experience:
  
  None
• Substitutable
  
  Education & Experience:
  
  None
• Required Certifications/Licensure:
  None
• Required Training:
  Experience with personal computers (PC’s);
  Familiar with medical terminology and billing;
  Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and/or staffing issues.

• Obtains and verifies demographic and financial information to ensure the accuracy of the patient’s Medical Record and collects and accurately reports Point of Service Collections.
• Arrives patients that present to Emergency Department under the correct Electronic Health Record.
• Interviews patients and/or their representatives to obtain demographic and financial information at the bedside in the Emergency Department. This requires the representative to stand for long periods and to bend and stoop to plug in their Flow cart.
• In certain circumstances, the Patient Access representative in the Emergency Department may need to arrive patients in the EHR. This requires attention to detail to ensure correct patient record has been selected to document HER.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration as required.
• Responsible for obtaining copies/scanning of picture  (if available) and insurance cards.
• Responsible for the assigned zone(s) until properly relieved. This may mean staying after their assigned shift until relief is obtained.
• Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtains Workers Compensation information at the time registration and verify as needed.
• Responsible for having an understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Professional in appearance, communications, and knowledge.
• Accepts chain of command, supervision and…