Patient Support Representative - Floater

Overview Of The Position The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.

Overview Of The Position The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.

Education And Experience

• High School Diploma or equivalent required
• Two year medical office experience preferred
• Two years customer service experience

Required Skills / Core Competencies

• Must possess excellent oral and written communication
• Must have the ability to collaborate with others to improve the patient experience and address needs
• Ability to take initiative and handle various task simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of data bases (ex: EMR systems)
• Bilingual in English/Spanish preferred
• Familiar with Medical terminology
• Excellent interpersonal skills
• Detailed oriented
• Compassion for patients
• Comfort with diversity
• Recognition of different health plans
• Professional appearance at all times
• Excellent time management skills
• Proper telephone etiquette

Supervisory Responsibilities

• This position has no direct reports

Essential Job Functions

These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient.

• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Assist patients with completing necessary paperwork
• Maintaining information confidentiality at all times
• Scheduling of appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keeps clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures
• Required to participate in training opportunities
• Helps promote office efficiency
• Helps promote/meet practice goals established by leadership
• Faxing records/authorizations in a timely manner
• Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
• Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
• Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
• Scans insurance cards and collects payments for copay and/or patient balance
• Verifies patient balances. Works with patient to implement a payment plan when necessary
• Manage inventory of needed office supplies
• Monitors the waiting area
• Keeps front office area clean and organized.
• Updates patient demographics
• Other duties as assigned

Additional Requirements For Float Patient Support Representative

As a participant in the Floater Staffing Pool, the Patient Support Representative will be available upon requested by Hope Health, Inc. to work at any given location on the basis of staffing needs. As such must adhere to the same employment requirements as other staff of Hope Health, Inc.

The above is intended to describe the general content and requirements for participation in the Floater Staffing Pool of Hope Health. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. Hope Health, Inc. expects employees to follow any and all other job-related…